Enjoyable, refreshing experience ordering laser toner for my printer. (Australia)

Last year I purchased a Lexmark C543dn Color Laser printer.

So far, I have been pleased with the performance, features and ease of use of my choice of printer.

A while ago I ordered a black cartridge from a supplier I had bought other things from in the past, but was not totally happy with the price, nor the speed of delivery/order processing.

On Monday I had a scout around for a new Australian printer toner supplier and came across DOSO ‘the store that never sleeps’.

Besides being impressed with the prices, which are competitive; I liked the look of the DOSO website, the psychology behind it and the clear focus on functionality, ease of use and customer service. Simply speaking….good value, without any apparent compromise on quality of product or service.

An email I sent to DOSO querying a couple of issues on Monday evening was responded to by early Tuesday morning. Impressive.

I ordered a color toner cartridge after lunch yesterday. It arrived this morning from interstate.

The product was as described and expected.

The whole ordering process was very good – refreshingly so in fact, including easy printing of my invoice and monitoring delivery via the courier tracking facility (the product was delivered to my staff at another premises).

Frankly, the way DOSO runs things is how Internet Marketing should be done. All too often however, many businesses fall down on customer service and customer buying experience. For example; at times I have to chase invoices, ask for a courier tracking number or otherwise waste valuable time. Not so with DOSO. Top marks to them.

I like to help people who deserve recognition for a job well done; hence this blog post.

In future I will order all my color laser printer supplies from DOSO. Readers may also be interested to note that besides laser toners, DOSO supply copier toners, ink cartridges, fax items, ribbons, paper, storage media and (in due course) printers.

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